Problem Steps Recorder
Is someone trying to explain to you what is happening but you don't get is? Or would you like to make a little movie of how to do something on the computer instead of taking for ever explaining it to people who just don't understand?
Simply open the start menu and type PSR and press Enter, then click Start Record. Problem Steps Recorder will record every click and keypress, take screen grabs, and package everything up into a single zipped MHTML file ready for emailing.
This and other tips are found here.
This and other tips are found here.